If the light you ordered is in stock, it will generally be delivered within 1–3 business days. However, many of our lights are not always in stock and can only be pre-ordered. On the product page for your chosen item, you will find a clearly visible green notice above the Add to Cart button indicating the estimated delivery time.

Our order confirmations are sent automatically. If you have not received an email, please check the spam folder in your email inbox first. If you cannot find a confirmation there either, make sure that you completed the order correctly. For example, if you paid with PayPal, you can check your PayPal account to see whether we have charged you. If this is the case but you still have not received an order confirmation, an incorrect email address may have been provided when placing the order. In this case, please contact us with your name and address so that we can investigate.

As soon as your order has been shipped, you will receive a shipping confirmation by email, which also contains a tracking number. By clicking on the tracking number, you can view the shipment tracking details directly. We work with the shipping providers DHL, DPD, and GLS.

95% of our packages are delivered within the delivery time stated when you placed your order. However, if delays occur, they may be due to factors beyond our control, such as issues with the shipping provider, production delays, or other similar unforeseen circumstances.

If a part of your light is defective or was damaged during shipping, please complete this form within 14 days of delivery and state as the reason that your light was delivered damaged.

We will then immediately arrange for a replacement light to be shipped.

To request a return, please fill out our return form. You will receive all further instructions for sending your return there.

Please note that items not registered through this form cannot be assigned to an order and therefore cannot be refunded.

If we accidentally delivered the wrong item, please complete this form within 14 days of delivery and state as the reason that you received the wrong product.

We will then arrange delivery of the correct item immediately.

Since our logistics operations are fully automated, cancellation is often not possible once the item has been packaged. However, if you have not yet received a shipping confirmation, please contact us immediately. We will do our best to modify or cancel your order.