Warranty

Manufacturer's warranty terms

Thank you for choosing a product from LUMIÈRE Design! We want you to enjoy your light for a long time. That is why we offer a manufacturer's warranty on electronic components such as LEDs, transformers, and drivers.

§ 1 Scope of warranty

The manufacturer's warranty applies exclusively to the products' electronic components:

LEDs
Transformers
Drivers

Other components, such as housings, glass covers, switches, or mechanical parts, are excluded from the warranty. The extended manufacturer's warranty applies exclusively to private individuals (consumers within the meaning of § 13 BGB). Commercial purchasers (businesses within the meaning of § 14 BGB) are excluded from the extended manufacturer's warranty. They are subject exclusively to the statutory warranty rights.

§ 1a Additional conditions for V2 (app-controlled) lights – firmware & app connection

(1) What is V2?
“V2 lights” refers to all models that can be controlled via an app and connected to the Tuya or Smart Life apps.

(2) Requirement for the manufacturer's warranty for V2 lights
For the manufacturer's warranty to apply to the electronic components mentioned in § 1, you must:

put the V2 light into operation upon receipt and pair it with the app (Tuya or Smart Life) and
reconnect or remain connected to the app no later than 3 months after installation so that the firmware remains up to date and can receive updates when needed.

(3) Updates & maintenance
We provide firmware updates via Tuya/Smart Life. Please ensure that the light is regularly online so that security-, stability-, or compatibility-related updates can be installed.

§ 2 Warranty period by product category

The duration of the manufacturer's warranty depends on the respective product category:

Pendant lights: 5 years (since 01/02/2023)
Floor lamps: 5 years (since 01/02/2023)
Table lamps: 2 years (since 01/02/2023)
Battery-powered table lamps: 2 years (since 01/02/2023)
Battery-powered floor lamps: 2 years (since 01/02/2023)
Replaceable light sources with a base: 2 years (since 01/02/2023)
Ceiling lights: 2 years (since 01/02/2023)
Other items: 2 years (since 01/02/2023)

Exception for DALI-2 DT8 lights

For lights equipped with a DALI-2 DT8 driver (Tunable White), a 2-year warranty period from the date of purchase applies as an exception to the standard policy.

This provision applies exclusively to lights with integrated DALI-DT8 control technology and is indicated accordingly on the respective product page.

The warranty begins on the date of purchase. Please keep your proof of purchase safe, as it is required as evidence when claiming under the warranty.

§ 3 Warranty exclusion for B-stock

No manufacturer's warranty is provided for B-stock products labelled as used, with cosmetic or technical defects, or as display items. Your statutory claims, in particular warranty rights under the applicable statutory provisions, remain unaffected.

§ 4 What is excluded from the warranty?

The warranty does not apply to:

Damage caused by improper use, improper installation or modifications to the product.
Damage caused by external influences such as water, fire, overvoltage or other environmental effects.
Normal use or wear and tear.
Products that have been repaired or modified without our consent.

§ 5 Loss of warranty due to structural changes

The manufacturer's warranty expires if structural changes are made to the light or its electronic components. This includes in particular:

Shortening, extending or replacing cables,
Removing, replacing or modifying electronic components such as LEDs, transformers or drivers,
Opening, converting or modifying housings or circuits independently.

Such changes may impair the safety, functionality and service life of the product and are therefore not covered by the manufacturer's warranty.

This provision does not affect your statutory warranty rights under the applicable regulations.

§ 6 How do you claim under the warranty?

If a problem occurs with one of the electronic components mentioned, please report it via our portal. We need from you:

A brief description of the defect.
Photos of the product and the defect, if possible.

We will review your request and decide whether a repair, replacement or refund will be provided.

§ 6a Installation and shipping costs

The manufacturer's warranty covers exclusively electronic components (LEDs, transformers, drivers). Costs for dismantling, packaging, shipping, reassembly or other installation work are not covered even in the event of a warranty claim. Such services must be carried out by the customer or arranged with appropriate service providers at the customer's own expense.