Right of withdrawal

Under what circumstances can you return a product?

We accept returns only from consumers (B2C) in the following cases:

• The product was delivered damaged or defective.
• The product does not meet your expectations.

If you are not 100% satisfied with your product, feel free to send us a message at service@lumiere-design.de. Together, we will find a suitable solution for you.

When can you return a product?

Returns are only possible within 14 days of delivery. The following dates are decisive for this period:

• the delivery date according to the shipping provider’s tracking information (or the day from which the parcel is ready for collection at the parcel shop),
• and the date on your return receipt.

Please keep the return receipt in a safe place until the refund has been fully completed.

If you return a product after the 14-day period has expired, unfortunately we cannot refund the order. In this case, we offer to send the product back to you at your expense.

Returning products in their original packaging

Please keep the original packaging and the associated insert in a safe place until you are sure that you want to keep the light.
Our products are delivered in individually adapted inserts, which are required for safe transport and high-quality presentation as new goods.

If the original packaging or insert is missing when the product is returned, the light can no longer be resold as new. In this case, a reduction in value of up to 20% of the purchase price may apply, which we may deduct from the refund amount in accordance with § 357 para. 7 BGB.

How do you return a product?

1. Register your return using our form. We cannot process returns that have not been registered in advance using this form.
2. After registering, we will provide you with all the information you need for the return.

You are responsible for the return shipping costs. Depending on the type and size of the product, these may range from €5.90 to €25.00 (e.g. GLS shipping). Costs may vary for returns from abroad.

We respond to return inquiries within a few working days. Refunds are issued within 7 working days after the return arrives at our warehouse.

Right of withdrawal for consumers
(Consumers are natural persons who enter into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity.)

Instructions on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

• on which you (or a person named by you who is not the shipping provider) took possession of the last goods, if you ordered several products in one order and they were delivered separately.

To exercise your right of withdrawal, please clearly inform us of your decision to withdraw from the contract. You can use our return form for this purpose.

Important:

The return address differs from our company address. Please do not send any parcels to our company address without registering the return in advance.

To comply with the withdrawal period, it is sufficient to send the notice exercising your right of withdrawal before the period expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a type of delivery other than the standard delivery offered by us). The refund will be issued no later than 14 days after receipt of your withdrawal notice.

For the refund, we will use the same payment method that you used for the original transaction, unless we have expressly agreed otherwise. You will not incur any fees for the refund.

We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back—whichever occurs first.

You are required to send the goods back to the return address without undue delay, and no later than 14 days after receipt. The deadline is met if you send the goods before the 14-day period expires.

You are responsible for the return shipping costs.

You are liable for any loss in value of the goods only if that loss results from handling beyond what is necessary to inspect their properties, condition, and functionality.

Return shipping costs and refund of delivery costs

If you withdraw from your contract, we will refund all payments we have received from you—including delivery costs.

However, this excludes additional costs resulting from your choosing a shipping method other than our least expensive standard delivery (§ 357 para. 2 sentence 2 BGB).

The refund will be issued within 7 days after the returned goods have arrived at our premises.

Information about promotional items (free gifts)

As part of certain promotions, once you reach a minimum order value (e.g. €200.00 or more), you may choose to receive a product free of charge as a gift or decline it. Please note that you lose your entitlement to this free gift if a return reduces the value of the ordered goods below the stated minimum order value. In this case, we reserve the right to deduct the regular retail price of the free gift from the refund amount or to request the gift back if it has already been provided.