Customer Support Employee in Minor Employment (m/f/d)

We are hiring: Customer Support Employee in marginal employment (m/f/d)

As a rapidly growing startup company specializing in modern pendant lights and floor lamps, we are currently hiring a Customer Support Associate (m/f/d). If you enjoy answering customer inquiries, developing customized solutions to problems, and have a knack for cost-effective and sustainable inquiry management, we have the ideal part-time job for you.

What do we offer?

• You can work completely remotely
• You can choose your working hours mostly organize it yourself
• Remuneration of 13€ / hour (after the 3-month probationary period, previously 12.5€ / hour)

If you have the following skills, we have a match:

• Independent, responsible work
• Good communication skills
• The ability to understand and satisfy customer needs when dealing with customer enquiries, as well as to consider the company's profitability
• Interest and understanding of our products

These are your areas of responsibility:

• Answering customer inquiries via email via our ticket system
• Development of individual solutions for customer inquiries
• Complaint management: Handling customer complaints and efforts to resolve conflicts
• Collect customer feedback to derive improvements for our products

If all of this sounds interesting to you and you think you're a good fit for us, please send your detailed application by email to jobs@lumiere-design.de .

Or maybe you think you'd be a good fit for us, but perhaps you still have a few questions? No problem! Then contact us by email at jobs@lumiere-design.de .

We look forward to seeing you!